Return Policy

Thank you for purchasing luggage from our store. Please read our return policy carefully before placing your order.

1. Return Eligibility
   We accept returns within 30 days after you receive the package.
   Items must meet all the following requirements:

• Unused, undamaged and in original factory packaging.
• All tags, accessories and locks must be complete.
• Customized products are NOT eligible for return unless there is a manufacturing defect.

2. Return Process
   Please contact our customer service first before sending back items. We will provide you with return instructions.
   Buyer is responsible for return shipping cost. Original shipping fee is non-refundable.
3. Refund
   Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment account.
4. Damaged & Defective Items
   If you receive a damaged or defective suitcase, please send us photos of the product and package within 48 hours after delivery. We will offer replacement or refund for manufacturing defects.
5. Non-Returnable Cases

• Damage caused by misuse, impact, accident or normal wear and tear.
• Lost or missing accessories caused by customers.
• Products beyond the 30-day return window.

6. Contact
   Please reach out to our support email for any return-related questions.